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The em-trak AIS B300 is ruggedised and certified IP67 waterproof and is therefore suitable for both internal and external installations. It has an integrated GPS antenna and connector for an optional external antenna simplifying installation.
All em-trak products are provided with a comprehensive three year warranty against manufacturing and design faults. In the unlikely event of a problem, the support section of our web site provides some trouble shooting advice or you can contact our Customer Support Team at [email protected]
We strive to provide the finest customer support. In the unlikely event of a problem our customer support team are there to help and can be easily contacted by email. If your unit needs to be returned to us we will endeavour to minimise the time it takes and keep you informed at all times.
Our life time customer support commitment means that we are always there to support you, even if your product is out of warranty. If you have a faulty product, then in the first instance contact our customer support team at [email protected] to see if the problem can be easily resolved. If the issue cannot be resolved in the field, then you can send the unit to em-trak and for a fixed fee of $100 we will investigate the problem and provide you with an estimate for repair. Upon your approval we will carry out the repair, give the unit a full service and return it along with a 3 month warranty.
Terms of the warranty: